FAQ

 

What comes with the spa?

Your Realtree Spa comes with a matching cover, steps, and a set of chemicals. There are additional accessories available for purchase on our website as well.

 

When will my spa arrive?

The estimated delivery time will be approximately 2 - 4 weeks from the time of order.

 

What does an Ozone Water Care System do?

An Ozone Water Care System produces ozone bubbles that are injected into the spa water. The ozone, through the process of oxidation, removes contaminants such as lotions, detergents and organic waste out of the spa water – improving water quality.

 

Should the spa be turned off when not in use?

No. Realtree Spas are designed to be left on, at the desired temperature, all the time. The full foam insulation and thermal cover will keep the water hot with minimal energy consumption. This means the spa is always on and ready, whenever you are.

 

Can the spa be delivered to the backyard or deck?

No. The spa is only delivered to the curbside in front of the driveway. Check the local service directory to find a moving service or contractor to assist moving the spa if needed.

 

What type of foundation is required for the spa?

Your new spa needs a good solid foundation. The area your spa sits on must be able to support the spa, the water in it and those who use it. If the foundation is inadequate, it may shift or settle after the spa is in place, causing stress to the shell or components. Please refer to the spa owner’s manual for additional information.

 

Who do I contact for assistance with my new spa?

Please call our Customer Service department at (888) 961-7727 or email us.

 

What is the Realtree Spas warranty?

The manufacturer's warranty covers the following areas: 5-year structure, 5-year shell, 1-year parts, 1-year labor, 1-year spa cover.